Privacy Policy — How Una Game Protects Your Data

This Privacy Policy applies to all services offered by Una Game at unagame.best and describes how we handle personal data collected through the platform. By registering an account or continuing to use Una Game after being notified of an update to this policy, you acknowledge that you have read and understood the practices described here.

Una Game takes the privacy of its players seriously. We only collect data that serves a clear and legitimate purpose — running your account, processing transactions, keeping the platform secure, and meeting our legal obligations under Philippine law. We do not sell your personal data to third parties for their own marketing use.

Who We Are

Una Game operates the online gaming platform available at unagame.best. For the purposes of this Privacy Policy, Una Game is the data controller — meaning we determine the purposes and means of processing your personal data.

Our Data Protection Officer (DPO) is responsible for overseeing compliance with this policy and with applicable data privacy laws. You can reach the DPO directly through the contact details provided in Section 13 of this policy.

This policy covers all personal data processed in connection with your use of the Una Game platform, including account registration, deposits and withdrawals, gameplay activity, bonus participation, and interactions with the support team.

Data We Collect

Una Game collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser as you use the site, and from third-party sources such as payment processors and identity verification services.

Data you provide directly

• Registration data: Full legal name, date of birth, email address, Philippine mobile number, and chosen username and password.
• Identity verification data: Government-issued ID (UMID, PhilSys ID, passport, driver's licence), proof of address, and selfie or photo verification where required.
• Payment data: GCash number, Maya account, bank account details (BDO, BPI, UnionBank), or Visa/Mastercard card details used for deposits and withdrawals. We do not store full card numbers — payment processing is handled by our licensed payment service partners.
• Communications: Messages you send to the Una Game support team via live chat, email, or any other channel.
• Responsible gaming data: Deposit limit settings, session time preferences, and self-exclusion requests you submit.

Data collected automatically

• Device and browser data: IP address, browser type and version, operating system, device type (phone, tablet, desktop), and screen resolution.
• Usage data: Pages visited on the Una Game platform, games played, bets placed, session duration and frequency, and click and navigation patterns.
• Transaction logs: Records of all deposits, withdrawals, wagers, wins, and bonuses claimed, including timestamps and amounts in Philippine Peso.
• Cookies and similar technologies: See Section 5 for a full explanation of how Una Game uses cookies.

Data from third parties

• Payment processors: Transaction status, verification status, and account ownership confirmation from GCash, Maya, and banking partners.
• Identity verification services: Where automated ID verification is used, the provider confirms the outcome (pass or fail) of identity checks. Una Game receives the result, not raw document data beyond what you have already submitted.
• Fraud and AML screening: Data may be cross-referenced against publicly available and licensed databases to meet anti-money laundering obligations.

How We Use Your Data

Una Game uses your personal data for the following purposes:

• Account management: Creating and maintaining your Una Game account, processing login and authentication, and enabling account functions including balance tracking and game history.
• Payment processing: Handling deposits and withdrawals in Philippine Peso via GCash, Maya, and other supported methods; verifying payment method ownership; and maintaining transaction records.
• Identity verification and KYC: Verifying your identity and age to comply with Philippine gaming and anti-money laundering regulations, and to protect against fraudulent account activity.
• Game provision: Delivering the games you play, recording game outcomes, and maintaining logs used for dispute resolution.
• Bonus and promotion administration: Tracking bonus eligibility, wagering progress, referral rewards, and promotion participation.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Security and fraud prevention: Detecting and preventing unauthorised access, duplicate accounts, bonus abuse, collusion, money laundering, and other prohibited activity.
• Responsible gaming: Processing and enforcing deposit limits, session reminders, and self-exclusion requests. Monitoring gaming patterns that may indicate problem gambling and triggering outreach or intervention where appropriate.
• Legal compliance: Meeting obligations under the Data Privacy Act, anti-money laundering laws, and any applicable gaming regulations.
• Platform improvement: Using anonymised aggregated data to understand how the platform is used and to improve game selection, interface design, and features.
• Marketing communications: Sending you promotional emails, SMS, or in-platform notifications about Una Game bonuses and offers — only where you have opted in to receive these and subject to your right to opt out at any time.

Legal Basis for Processing

Under the Philippine Data Privacy Act, Una Game processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to fulfil the Terms and Conditions you agreed to when registering — including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with Philippine laws, including anti-money laundering regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, and responsible gaming oversight, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have given specific, informed consent. You can withdraw consent for marketing at any time by contacting support or using the opt-out link in any communication.

Cookies and Tracking Technologies

Una Game uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.

Types of cookies used

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a gaming session. You cannot opt out of these without preventing the platform from working.
• Functional cookies: Remember your preferences — such as your preferred language or last game played — to personalise your experience.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most, and where users encounter issues. This helps us improve the product. We use anonymised, aggregated data only.
• Security cookies: Help detect and prevent fraud, bot activity, and suspicious login patterns.

Managing cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in and using the platform. Disabling functional or analytics cookies will not affect your ability to play but may reduce the quality of your experience or limit certain personalisation features.

Data Sharing and Disclosure

Una Game does not sell your personal data. We share data only in the following limited circumstances:

Service providers

We share data with trusted third-party service providers who process data on our behalf and under our instruction, including: payment processors (GCash, Maya, banks, card networks), identity verification providers, cloud hosting and infrastructure providers, and customer support platform providers. These providers are bound by contractual data protection obligations and may not use your data for their own purposes.

Game content providers

Game studios whose titles appear on Una Game (such as JILI and other licensed providers) may receive anonymised gameplay data for technical support and game performance purposes. They do not receive your personally identifiable information such as your name, contact details, or payment data.

Legal and regulatory disclosure

Una Game may disclose your data to government authorities, law enforcement agencies, or regulators in the Philippines where we are legally required to do so — for example, in response to a court order, a request from the Anti-Money Laundering Council (AMLC), or a National Privacy Commission inquiry.

Business transfers

If Una Game is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance if this occurs and if it affects how your data is processed.

With your consent

Beyond the circumstances listed above, Una Game will only share your data with third parties where you have given explicit consent.

International Data Transfers

Some of Una Game's service providers — including cloud infrastructure and certain game content providers — may be based outside the Philippines. Where personal data is transferred internationally, Una Game ensures that appropriate safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act.

These safeguards may include standard contractual clauses, data processing agreements, or transfers to countries with equivalent data protection standards as recognised by the National Privacy Commission. We do not transfer data to jurisdictions that do not provide adequate protection without putting in place the required contractual safeguards.

Data Retention

Una Game retains your personal data for as long as your account is active and for a period after closure as required by Philippine law and our legitimate business needs.

• Active account data: Retained for the lifetime of your account plus a minimum of five years after closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction, consistent with AMLC requirements.
• Support communications: Retained for up to three years from the date of the interaction, or longer if the communication is related to an unresolved dispute or legal matter.
• Identity verification documents: Retained for five years from account closure or from the last transaction, whichever is later.
• Marketing consent records: Retained for as long as you are subscribed, plus a reasonable period after opt-out for compliance documentation.

When data is no longer needed for any of the above purposes, it is securely deleted or anonymised in a way that makes re-identification impossible.

Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal data held by Una Game. To exercise any of these rights, contact the Una Game Data Protection Officer using the details in Section 13.

• Right to be informed: The right to know what personal data we collect and how it is used — which is what this policy provides.
• Right of access: The right to request a copy of the personal data Una Game holds about you.
• Right to correction: The right to request correction of inaccurate or incomplete personal data. For basic account details, you can update many items directly in your account settings.
• Right to erasure: The right to request deletion of your personal data where there is no longer a lawful basis for us to retain it. Note that some data must be retained for legal compliance reasons even after account closure.
• Right to data portability: The right to receive a copy of your personal data in a structured, machine-readable format and to transmit it to another controller where technically feasible.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing. Where you object to marketing, opt-out will be processed immediately.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

How We Secure Your Data

Una Game implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure.

Technical measures

• SSL/TLS encryption for all data transmitted between your browser and the Una Game platform
• Encrypted storage for sensitive data including identity documents and payment information
• Multi-factor authentication options for player accounts
• Automated security monitoring for unusual account activity, including suspicious login patterns and atypical transaction behaviour
• Regular security audits and penetration testing of the platform

Organisational measures

• Access to personal data by Una Game staff is limited to those with a legitimate need to perform their role
• Staff with access to personal data are trained on data privacy obligations and the requirements of this policy
• Data processing agreements are in place with all third-party service providers who handle personal data on our behalf

Data breaches

In the event of a personal data breach that is likely to result in harm to affected individuals, Una Game will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will notify affected players as soon as reasonably practicable, as required by the Data Privacy Act.

Children's Privacy

The Una Game platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that an account has been registered by or used by someone under 21, the account will be closed immediately in accordance with our Terms and Conditions, and any personal data collected will be deleted as soon as practicable.

If you believe a minor may have registered an account or provided personal data to Una Game, please contact us immediately at the details in Section 13.

Changes to This Policy

Una Game may update this Privacy Policy from time to time to reflect changes in our data practices, changes in Philippine law, or improvements to the platform. The effective date shown at the top of this page will always reflect the most recent version.

When material changes are made — changes that affect how your data is used or your rights under this policy — registered Una Game players will be notified by email before the updated policy takes effect. Minor changes (such as clarifications of existing practices) may be made without direct notification, though the updated policy will always be available on this page.

Continued use of the Una Game platform after the effective date of an updated policy constitutes acceptance of the revised terms. If you disagree with any material change, you have the right to close your account before the updated policy takes effect.

Contact and Complaints

For any questions about this Privacy Policy, to exercise your privacy rights, or to raise a concern about how Una Game handles your personal data, contact the Data Protection Officer:

• Email: privacy@unagame.best
• General support email: support@unagame.best
• Live chat: Available 24/7 from within your logged-in account dashboard — ask to be connected with the DPO team for privacy-specific matters

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC accepts complaints through its official channels, details of which are available on the NPC's official government website.