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Legal & Platform Rules

Terms and Conditions — Una Game Platform Rules and Policies

Before you play, it's worth knowing the rules. This page explains how Una Game works, what we expect from players, and what you can expect from us. We've written this in plain, straightforward language — no legalese for its own sake.

Last updated: June 2025 Language: English (en-PH) Jurisdiction: Philippines

These Terms and Conditions govern your use of the Una Game platform at unagame.best. By registering an account or using any part of the platform — including games, promotions, and payment services — you confirm that you have read, understood, and agreed to everything set out here. If any part of these terms is unclear, reach out to the Una Game support team before proceeding. We're happy to explain anything in plain Filipino-friendly English.

Important: Una Game is intended for adults aged 21 and above. Using the platform means you confirm you meet this age requirement and that gambling is legal in your location. Players who provide false information to bypass age restrictions will have their accounts permanently closed and any balance forfeited.
Section 01

Acceptance of Terms

By accessing or using the Una Game platform — whether through a desktop browser, mobile browser, or any other means — you agree to be bound by these Terms and Conditions in full. These terms apply to all users, including registered players, guests browsing the site, and anyone who accesses any promotional material associated with Una Game.

These terms exist alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the agreement between you and Una Game. If you do not agree with any part of these terms, you should discontinue use of the platform immediately.

Continuing to use Una Game after any published update to these terms is taken as continued acceptance of the revised version.

Section 02

Eligibility and Age Verification

To use the Una Game platform you must:

  • Be at least 21 years of age at the time of registration
  • Be a resident of the Philippines or be playing from a jurisdiction where online gaming is permitted
  • Not be a current employee, contractor, or immediate family member of an employee of Una Game
  • Not be on any self-exclusion list or have been previously permanently banned from the platform

Una Game reserves the right to request identity verification documents at any time. These may include a government-issued ID (UMID, PhilSys ID, passport, driver's licence), proof of address, and proof of payment method ownership. Players who do not complete verification when requested may have their accounts suspended and withdrawals held pending review.

Age verification is taken seriously at Una Game. Accounts found to be operated by individuals under 21 years of age will be closed immediately, all winnings will be void, and deposits will be returned to the original payment method where possible.
Section 03

Account Registration

One account per person

Each individual may hold only one Una Game account. Duplicate accounts — even if registered with different details — are strictly prohibited. If duplicate accounts are detected, all accounts involved will be suspended pending investigation. Balances and winnings across duplicate accounts may be forfeited.

Accurate information required

When registering, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, valid email address, and Philippine mobile number. Providing false or misleading information constitutes a breach of these terms and may result in immediate account closure.

Account security

You are responsible for keeping your Una Game login credentials — username and password — confidential. Do not share your account details with anyone. Una Game will never ask for your password through email, SMS, or chat. If you believe your account has been compromised, contact support immediately. You are liable for all activity on your account until you report a compromise.

One account per device/household

Where multiple accounts are found to be associated with the same IP address, device, or household, Una Game may limit or suspend accounts at its discretion if abuse is suspected. Legitimate shared-household situations can be explained to the support team for case-by-case review.

Section 04

Deposits and Withdrawals

Accepted payment methods

Una Game accepts deposits and processes withdrawals through the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, BDO online banking, BPI online banking, UnionBank online banking, InstaPay, PESONet, and Visa/Mastercard bank cards. All transactions are processed in Philippine Peso (₱).

Minimum deposit

The minimum deposit amount is ₱100. There is no maximum deposit limit, though very large deposits may be subject to additional verification for anti-money laundering compliance.

Withdrawals

The minimum withdrawal amount is ₱200. Withdrawals to GCash and Maya are typically processed within minutes during standard operating hours. Bank transfer withdrawals (BDO, BPI, UnionBank, InstaPay, PESONet) are typically processed within 1–3 business days. Withdrawals can only be made to a payment method that belongs to the registered account holder — third-party withdrawals are not permitted.

Withdrawal verification

Una Game may require identity verification before processing a withdrawal, particularly for first-time withdrawals or amounts that trigger compliance review thresholds. Players are encouraged to complete account verification proactively to avoid delays when they want to withdraw.

No third-party transactions. All deposits must come from a payment method registered in the name of the Una Game account holder. Deposits from third-party accounts will be returned and may result in account review.

Currency

All balances, bets, wins, and transactions on the Una Game platform are denominated in Philippine Peso (₱). There is no currency conversion — what you deposit in pesos is what shows in your balance in pesos.

Section 05

Bonuses and Promotions

Una Game offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and the Refer a Friend program. Each promotion has its own specific terms which are published alongside the offer. The general rules below apply to all promotions unless a specific promotion states otherwise.

Wagering requirements

Most bonus funds are subject to wagering requirements before they can be withdrawn. The specific wagering multiplier for each promotion is stated clearly on the promotion page. For example, a bonus with a 10x wagering requirement means you must wager the bonus amount 10 times before it becomes withdrawable. Wagering contributions vary by game type — slots typically contribute 100%, while table games and live dealer games may contribute a lower percentage. Check each promotion's individual page for the exact contribution rates.

Bonus expiry

Bonus funds that are not used or where wagering requirements are not met within the stated validity period will expire and be removed from your balance automatically. Validity periods are stated on each promotion. Expired bonuses cannot be reinstated.

Refer a Friend bonuses

Referral rewards are credited once a referred player registers via your unique referral link and completes a qualifying first deposit of at least ₱500. One reward per unique new referral only. Referral rewards are credited in real peso, not bonus funds, and are withdrawable without additional wagering requirements. Full Refer a Friend program terms are published on the Refer a Friend page.

Abuse of bonuses

Una Game reserves the right to void bonuses, winnings derived from bonuses, and suspend accounts where bonus abuse is detected. This includes but is not limited to: creating multiple accounts to claim the same bonus, placing opposing bets to meet wagering requirements at low risk, and colluding with other players to manipulate bonus qualification.

Section 06

Game Rules and Fair Play

Each game available at Una Game operates under its own published rules, which are accessible from within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing real-money bets. Una Game is not liable for losses resulting from a player's misunderstanding of game rules.

Random Number Generation

All digital card game and slot outcomes at Una Game are determined by a certified Random Number Generator (RNG). The RNG ensures that each result is statistically independent and cannot be predicted or influenced by any party, including Una Game staff. Live dealer game outcomes are determined by physical card dealing and wheel spins conducted on camera in real time.

Technical malfunctions

In the event of a technical malfunction during a game — including disconnection, software error, or game freeze — Una Game will review the affected round using server-side logs. Wagers on affected rounds may be voided and stakes returned to the player's balance. Wins generated during a confirmed technical malfunction may be voided. Una Game's decision on malfunction outcomes is final.

Game result finality

Once a game round has been completed and the result confirmed by the server, the outcome is final. Una Game does not reverse results based on a player's dissatisfaction with an outcome. Disputes about results must be raised with the support team within 30 days of the relevant game round.

Section 07

Prohibited Conduct

The following actions are prohibited on the Una Game platform and may result in immediate account suspension, balance forfeiture, and referral to relevant authorities:

  • Creating multiple accounts under any circumstances
  • Using a VPN, proxy, or other method to disguise your location or identity
  • Attempting to exploit software bugs, glitches, or vulnerabilities in any game
  • Using automated bots, scripts, or software to place bets or interact with the platform
  • Colluding with other players to manipulate game outcomes, particularly in multiplayer card games like Pusoy Dos and Tongits
  • Engaging in any form of money laundering or using the platform for financial fraud
  • Using payment methods that do not belong to you
  • Engaging in abusive, threatening, or harassing behaviour toward support staff or other players
  • Attempting to access other players' accounts or platform administrative systems without authorisation

Una Game monitors platform activity continuously. Where prohibited conduct is detected or reasonably suspected, accounts may be suspended pending investigation without prior notice.

Section 08

Account Suspension and Closure

Closure by the player

You can request account closure at any time by contacting the Una Game support team via live chat or email. Before closing your account, ensure any pending withdrawals have been processed. Self-exclusion requests — where you want to close your account for responsible gaming reasons — are handled with priority and applied immediately.

Suspension by Una Game

Una Game reserves the right to suspend or permanently close any account at its discretion, including where: a player has breached these Terms and Conditions, fraud or money laundering is suspected, required identity verification has not been completed within a reasonable timeframe, or a player is found to be ineligible (underage, self-excluded, or under a jurisdiction restriction).

Balance on closure

Where an account is closed by the player and no breach of terms is involved, any remaining real-money balance will be returned to the player via their registered withdrawal method. Bonus balances and winnings derived solely from bonuses may be removed. Where an account is closed due to a breach, balance treatment will depend on the nature of the breach and the outcome of any investigation.

Section 09

Responsible Gaming

Una Game is committed to providing a platform that supports responsible gaming. We believe that gaming should be enjoyable and that players should remain in control of their experience at all times.

The following tools are available to all registered players from the account settings dashboard:

  • Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit.
  • Session time reminders: Receive notifications when you've been playing for a set duration.
  • Self-exclusion: Exclude yourself from the platform for a defined period or permanently.
  • Account closure for gambling reasons: Handled immediately with priority by the support team.

If you are concerned about your own gaming behaviour or that of someone you know, visit the Responsible Gaming page for resources and guidance. Our support team is also available 24/7 to assist with any responsible gaming concerns.

Self-exclusion requests are irreversible during the exclusion period. If you choose to self-exclude, you will not be able to access your account or create a new one until the exclusion period ends. This is by design, to protect players who need a firm boundary.
Section 10

Privacy and Data

Una Game collects and processes personal data in accordance with its Privacy Policy, which forms part of this agreement. By registering at Una Game, you consent to the collection and use of your personal data as described in that policy.

In summary, Una Game collects data necessary to operate your account, verify your identity, process payments, and comply with legal obligations including anti-money laundering regulations. We do not sell your data to third parties for marketing purposes. Your data is stored securely with SSL encryption across all platform transactions.

Section 11

Intellectual Property

All content on the Una Game platform — including the brand name, logo, game interfaces, graphics, text, promotional materials, and software — is the intellectual property of Una Game or its licensed content providers. Nothing in these terms grants you any right to use, copy, reproduce, distribute, or create derivative works from any Una Game intellectual property without prior written permission.

Game content provided by third-party game studios (including JILI and other providers) remains the intellectual property of those studios and is licensed to Una Game for use on the platform.

Section 12

Limitation of Liability

To the maximum extent permitted by applicable Philippine law, Una Game's liability to any player arising from use of the platform is limited to the amount that player has deposited and not yet wagered or withdrawn. Una Game is not liable for:

  • Any loss of profits, winnings, or business arising from use of the platform
  • Losses resulting from a player's misunderstanding of game rules or promotion terms
  • Interruptions to the platform caused by factors beyond Una Game's reasonable control, including internet outages, third-party payment processor issues, or force majeure events
  • Losses resulting from a player's failure to secure their own account credentials
  • Any indirect or consequential losses of any kind

Una Game does not guarantee that the platform will be available at all times without interruption. Scheduled maintenance windows will be announced in advance where possible.

Section 13

Amendments to These Terms

Una Game reserves the right to amend these Terms and Conditions at any time. When material changes are made, registered players will be notified via email or an in-platform notification prior to the changes taking effect. The effective date of the current version is displayed at the top of this page.

If you disagree with any amendment, you have the right to close your account before the new terms take effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

Section 14

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from your use of the Una Game platform that cannot be resolved through the platform's internal dispute resolution process will be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Players agree to attempt resolution through Una Game's support channels before escalating any dispute to formal legal proceedings.

Section 15

Contact Us

If you have any questions about these Terms and Conditions — or anything else about how Una Game operates — the support team is available 24/7.

  • Email: support@unagame.best
  • Live Chat: Available from within your logged-in account dashboard
  • Response time: Live chat typically responds within minutes; email within 24 hours

For responsible gaming concerns, please visit the Responsible Gaming page or contact support directly and ask to speak with a responsible gaming specialist.

Platform Commitments

What These Terms Mean in Practice

Behind every clause is a real commitment. Here's what Una Game's terms actually guarantee for Filipino players day-to-day.

Plain Language Terms

Una Game's terms are written to be understood, not to obscure. No buried fine print that changes the deal after you've signed up. If anything here is unclear, the support team will explain it straight.

Peso-Denominated Transparency

All balances, bets, and payouts at Una Game are in Philippine Peso. No surprise currency conversions, no exchange rate fees quietly reducing your balance. What you deposit is what you see.

Certified Fair Play

Digital game outcomes at Una Game use a certified RNG — no house manipulation of results. Live dealer games use real cards dealt on camera. The terms lock this in as a platform-wide standard.

Bonus Terms Upfront

Every Una Game promotion states its wagering requirements, validity period, and game contribution rates on the promotion page — before you claim it. No discovering conditions after the fact.

Responsible Gaming Tools Built In

Deposit limits, session reminders, and self-exclusion are accessible directly from your account dashboard. They're designed to be used easily, not to be hidden. Una Game takes responsible gaming seriously.

24/7 Support for Any Question

Questions about these terms, your account, a bonus condition, or a withdrawal — the support team is available around the clock via live chat and email. You'll always be speaking with someone who understands the Philippine context.

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Why It Matters

Knowing the Rules Makes Playing Better

A lot of players skip the terms and conditions — that's understandable, because most platforms write them in a way that's deliberately difficult to read. At Una Game, we've tried to do the opposite: write terms that are clear enough that a player who does read them actually understands where they stand.

The most important things to know before you play at Una Game are: you need to be 21 or over, you need to provide accurate registration information, and you need to use your own payment methods for deposits and withdrawals. Everything else — bonus terms, game rules, account management — follows logically from those basics.

If you ever notice something on the platform that doesn't seem consistent with what's written here, that's worth raising with the support team. These terms are the reference point that holds Una Game accountable to you as a player, and we take that seriously.

Your rights as a player

You have the right to close your account at any time, withdraw your real-money balance, access your game history, and use all responsible gaming tools without restriction.

Changes are always communicated

Una Game will notify you by email before any material changes to these terms take effect. You always have the option to close your account if you disagree with an update.

Payments and Trust

Deposits, Withdrawals, and Why the Rules Protect You

The payment terms at Una Game — specifically the rules around using your own payment methods and completing identity verification — aren't just compliance requirements. They're protections for you as the account holder.

The requirement that withdrawals go back to the same payment method used for deposits exists to prevent unauthorised third parties from accessing your winnings. The identity verification process ensures that only you can request a withdrawal from your account. These steps might feel like friction at the time, but they're the reason your balance stays secure.

The same applies to the third-party deposit restriction. If someone else deposits into your Una Game account using their own GCash or bank account, it creates complications around who owns the funds and whose identity needs to be verified. Keeping all transactions tied to the registered account holder keeps everything clean and protects you from potential disputes.

GCash withdrawals processed fast

GCash and Maya withdrawals typically process within minutes during normal operating hours once your account is verified.

Your balance is yours

Real-money balance (not bonus funds) can always be withdrawn by the account holder, subject only to standard identity verification requirements.

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Questions? We're Here

Still Not Sure About Something? Reach Out Before You Play

Reading terms and conditions isn't anyone's favourite activity — we get that. But if any part of what's on this page raises a question or feels unclear, the Una Game support team genuinely wants to hear from you before you start playing, not after a dispute has already come up.

The most common questions that come through support about these terms are around bonus wagering requirements — specifically which games count toward clearing a bonus and at what rate. Those details are always stated on each individual promotion page, but if it's still unclear, live chat can walk you through it for a specific bonus in plain language.

The next most common topic is identity verification timing — players often want to know when they need to verify and what documents are required. The short answer: you don't have to verify before your first deposit, but you'll need to complete verification before your first withdrawal. Getting it done early saves time later.

For anything related to responsible gaming — deposit limits, self-exclusion, or if you're just feeling like gaming is getting a bit too heavy — that's treated as a priority by the support team. You don't need to explain yourself at length. Just say you want to use the responsible gaming tools and they'll assist immediately.

Visit Our FAQ Responsible Gaming

Ready to Play? Registering Takes Under Two Minutes

Now that you know where you stand, join Una Game and start playing with real Philippine Peso. Minimum deposit ₱100 via GCash, withdrawal back to GCash in minutes.

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